Our company has been manufacturing and selling bicycles online for over 7 years. We are committed to offering the highest quality and most affordable bicycles - and 5 star service.
Do you have a warranty issue? Fill out our form here explaining what's going on. If you have any questions, you can call us at 888-488-2369 or email us at team@criticalcycles.com.

 

If you bought your bike after December 12, 2014:
Critical Cycles warrants the frame and fork of each new Critical Cycles brand bicycles to be free from defects in material and workmanship for life with proof of professional build. That is, Critical Cycles warrants the frame and fork for life as long as the customer takes it to a professional bike mechanic to be built and the receipt of the build is uploaded to the site when you register your bike here. All other original components and all Critical Cycles brand repair parts, replacement parts, and accessories are warranted to be free from defects in material or workmanship for a period of (30) thirty days from the original date of purchase. Labor, assembly, packing, shipping costs are not covered by warranty. Wear and tear parts like chains, bearings, wires, tubes, tires, paint/decals, crossed/stripped threads on cranks, pedals etc and broken derailleur hangers are not covered by warranty as these are user/maintenance issues. Cosmetic issues are not covered such as stains, scratches, chips, tears etc. Damages due to impact, accident, road/trail hazards are not covered. At our option, we may require the whole bicycle be submitted for warranty inspection.

 

Limited Remedy: Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Critical Cycles. You will be responsible for labor costs associated with warranty replacements. IN NO EVENT SHALL CRITICAL CYCLES BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, OR PRODUCT LIABILITY, OR ANY OTHER THEORY, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY DAMAGES, PROPERTY DAMAGE, OR ECONOMIC LOSSES.

 

Shipping Damage within 7 days of delivery, email Team@CriticalCycles.com. Please immediately inspect your purchase upon delivery. Shipping Damages noted after 7 days cannot be submitted for claim. Please retain all packaging and send photos if possible.
Note: Labor, assembly, packing, shipping costs are not covered by warranty. Wear and tear parts, including but not limited to chains, bearings, wires, tubes, tires, paint/decals, crossed/stripped threads on cranks, pedals, etc as well as broken derailleur hangers are not covered by warranty as these are user/maintenance issues. Cosmetic issues are not covered, including but not limited to stains, scratches, chips, tears, etc. Damages due to impact, accident, road/trail hazards are not covered. At the discretion of Critical Cycles, we may require the whole bicycle be submitted for warranty inspection.

 

Modifications to Bicycle

Your Critical Cycles bicycle and its components have been designed and tested to perform safely and correctly for their intended purpose. Critical Cycles does not recommend the replacement of original equipment parts with non-original aftermarket components.

Critical Cycles cannot guarantee the performance of non-original aftermarket products installed or modifications made to its bicycles, including aftermarket power sources such as, but not limited to, electric or gasoline motors, or that the bicycle will perform correctly when non-original equipment has been installed. Any such modifications can exceed the design limits of the bicycle and degrade its performance creating an unsafe condition for the user. The installation of non-original equipment parts may damage the frame and/or other components causing them to fail prematurely and/or catastrophically with the potential of causing serious injury to the rider including death.

Any modifications to your Critical Cycles bicycle, including the replacement of parts or components with non-original equipment or the addition of aftermarket motors, will void the warranty.

 

If you bought your bike on or before December 12, 2014:

 

Critical Cycles warrants the frame and fork of each new Critical Cycles brand bicycles to be free from defects in material and workmanship for life. All other original components and all Critical Cycles brand repair parts, replacement parts, and accessories are warranted to be free from defects in material or workmanship for a period of (30) thirty days from the original date of purchase. Labor, assembly, packing, shipping costs are not covered by warranty. Wear and tear parts like chains, bearings, wires, tubes, tires, paint/decals, crossed/stripped threads on cranks, pedals etc and broken derailleur hangers are not covered by warranty as these are user/maintenance issues. Cosmetic issues are not covered such as stains, scratches, chips, tears etc. Damages due to impact, accident, road/trail hazards are not covered. At our option, we may require the whole bicycle be submitted for warranty inspection.

 

Limited Remedy: Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Critical Cycles. You will be responsible for labor costs associated with warranty replacements. IN NO EVENT SHALL CRITICAL CYCLES BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, OR PRODUCT LIABILITY, OR ANY OTHER THEORY, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY DAMAGES, PROPERTY DAMAGE, OR ECONOMIC LOSSES.
 
Shipping Damage within 7 days of delivery, Email Team@CriticalCycles.com. Please immediately inspect your purchase upon delivery. Shipping Damages noted after 7 days cannot be submitted for claim. Please retain all packaging and send photos if possible.
 
Note: Labor, assembly, packing, shipping costs are not covered by warranty. Wear and tear parts, including but not limited to chains, bearings, wires, tubes, tires, paint/decals, crossed/stripped threads on cranks, pedals, etc as well as broken derailleur hangers are not covered by warranty as these are user/maintenance issues. Cosmetic issues are not covered, including but not limited to stains, scratches, chips, tears, etc. Damages due to impact, accident, road/trail hazards are not covered. At the discretion of Critical Cycles, we may require the whole bicycle be submitted for warranty inspection.