We care about you and your bike. Register your serial number with us so we have it on file. We send a lot of bikes to a lot of people and can't keep track of everyone's serial number on our own. Unless you register it with us, we won't have any file of it.
You can find your serial number on the bottom bracket of your bike. If you bought it from us directly, include your order number. If you bought it from a bike shop, let us know which one. If you bought it from Amazon directly, let us know that, too. Upload a snapshot of your proof of purchase. It can be the email we sent you after you ordered or a receipt.
*We recommend printing this form and keeping it somewhere safe. That way, you'll also have a copy of your serial number and purchase information.